At Rocket Fibre, we uphold a commitment to mutual respect in all interactions with our customers. It is essential for both parties to maintain a respectful and courteous environment, particularly during calls, inquiries, and the resolution of complaints.
While our goal is perfection, we acknowledge that there may be instances where we fall short of customer expectations. We understand the frustration that can arise from errors, delays, or when we cannot provide an immediate solution. Rest assured, we are dedicated to swiftly addressing and resolving such situations.
We unequivocally do not tolerate:
1.Aggressive or threatening behavior
2.Personal verbal abuse
3.Derogatory remarks
4.Inflammatory statements or offensive language
5.Remarks of a racial or discriminatory nature
We require and actively monitor our employees to be courteous, understanding, and respectful in their communications with customers. In turn, we expect our customers to reciprocate this respect towards our employees.
Our commitment to being the best for our customers remains unwavering. However, in rare instances where our employees are subjected to disrespectful treatment, we may need to impose certain restrictions on the services provided. These restrictions could include terminating a call, permanently discontinuing our services, or requesting a customer to seek services elsewhere, depending on the severity of the issue.
